Policy Analyst


IN - South Bend Office

Functional Area

Knowledge Group

Employment Status


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About Press Ganey:

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description/Overview:

This position is responsible for monitoring the regulatory landscape and identifying relevant government changes which could impact Press Ganey current products. The person in this role leads projects to gather client and internal stakeholder feedback about policy changes and assists with the development of corporate positions. The policy analyst is responsible for drafting industry updates specific to patient experience surveying for internal and external audiences.

Duties & Responsibilities:

  • Monitor regulatory publications and identify relevant changes

    • Responsible for reading regulatory publications including but not limited to the federal register, Office of Management and Budget disclosures, and Department of Health and Human Services websites.

    • Participate in webinars, conference calls, and conferences sponsored by government agencies
    • Identify relevant changes
    • Summarize proposed or finalized program changes

  • Gather stakeholder feedback

    • Lead CAHPS Technical Expert Panels
    • Solicit feedback from clients through the account teams
    • Request input from Press Ganey thought leaders
    • Compile feedback from multiple sources to inform decision making

  • Communicate updates to internal and external audiences

    • Author monthly CAHPS Insights newsletter
    • Maintain internal webpages for each patient experience product
    • Coordinate with product to provide updates to cross functional group of internal stakeholders
    • Participate (virtually) in client meetings to provide policy updates and answer questions
    • Present updates as part of Press Ganey and industry webinars

  • Serve as liaison between Press Ganey and quasi-governmental entities

    • Act as the primary contact for CMS subcontractors responsible for development of CAHPS surveys
    • Act as the primary contact for CAHPS Database


  • Position requires ability to work independently.
  • Candidate must be able to analyze complex rules and regulations and understand their potential impact on Press Ganey and our clients.
  • Position will be responsible for leading the execution of implementation plans.
  • Associate will be required to understand the structure of relational databases and write custom data extracts using SQL.
  • Position will be responsible for creating custom reporting using statistical software packages (i.e.SPSS) and Excel.

  • Excellent written and verbal communication skills

Minimum Education:

  • Bachelors Degree in Business, Health Policy, Public Health or related field

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

Background checks may include some or all of the following:
SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit

Press Ganey is committed to a diverse workforce and is an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).

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