Report & Data Control Specialist


IN - South Bend Office

Functional Area


Employment Status


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About Press Ganey

Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities, including 62% of U.S. acute care hospitals, 81% of U.S. acute care hospitals with more than 100 beds and 73% of U.S. medical practices with more than 50 physicians.

Headquartered in South Bend, Indiana, with offices in Baltimore, Charlotte, Chicago, Kansas City and Wakefield, Press Ganey serves clients nationwide with locally based teams of associates to ensure strong client connections and relationships. As a result, Press Ganey is acutely aware of the challenges and opportunities unique to specific providers and their communities. Our associates are professionals, deeply rooted in health care and strongly committed to our clients success.

Whether it's the hospital, medical practice, ambulatory or home care setting, we partner with clients to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutions helps clients meet their goals of improved quality, better care and lower costs.

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description/Overview:

Press Ganey currently has an exciting opportunity for a Report and Data Control Specialist in our South Bend, IN office. This role will support Operations.

Provide dedicated reporting, data, and technical support for Client Experience.

Responsible for all aspects of database and special (non-standard) reports:
set-up, issues/exceptions, and revision. Process data updates and other requests accurately and timely. Troubleshoot data/reporting exceptions and facilitate answers to questions and issues.

Duties & Responsibilities:

  • Complete Product Group Request updates from Client Experience

    • Complete peer group, report breakout, and report definition updates.

    • Set up appropriate reporting conversions.

    • Enter client demographic information.

    • Meet turnaround time goals.

  • Generate database and special reports and complete all necessary checks and steps

    • Complete all quality checks associated with report generation.

    • Analyze any special instructions and follow proper course of action.

    • Problem-solve any data issues/exceptions that arise during the reporting process.

    • Meet all internal and external due dates and maintain accuracy standards.

  • Problem solve Client Experience questions and issues

    • Answer questions; use correct resources and follow-up with problem resolution.

    • Determine when problem escalation is needed.

  • Work collaboratively across Production team

    • Provide back-up support for teammates.

    • Assist team members, proactively share knowledge, and participate in cross-training.

    • Complete other tasks and duties as assigned by Production Manager.


  • Working knowledge of DOS, Windows, and SPSS is required.

  • Must possess organizational skills and the ability to work independently.

  • Experience in OS/2, DB2/2 (other operations systems, database programs and languages) is helpful.

  • Familiarity with standard office equipment is required.

  • Must have excellent attention to detail and strong communication skills (written and verbal).

  • Must possess excellent analytical and problem solving skills with a strong customer orientation.

  • Will be knowledgeable and efficient in use of spreadsheets and databases with specific experience in Microsoft Office products.

Minimum Education:

  • High school graduate or equivalent required with three to five years of related experience. Will accept Computer Science Degree either Associate or Bachelors in lieu of 3-5 years experience.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

Background checks may include some or all of the following:
SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit our web site at .

Press Ganey is committed to a diverse workforce and is an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).

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