Regional Director


Northeast Region - Remote

Functional Area


Employment Status


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About Press Ganey

Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2017, we served more than 33,000 health care facilities, including 65% of U.S. acute care hospitals, 81% of U.S. acute care hospitals with more than 100 beds and 73% of U.S. medical practices with more than 50 physicians.

We have captured more than one billion patient voices in over 30 years.

Headquartered in South Bend, Indiana, with offices in Baltimore, Charlotte, Chicago, Kansas City and Wakefield, Press Ganey serves clients nationwide with locally based teams of associates to ensure strong client connections and relationships. As a result, Press Ganey is acutely aware of the challenges and opportunities unique to specific providers and their communities. Our associates are professionals, deeply rooted in health care and strongly committed to our clients success.

Whether it's the hospital, medical practice, ambulatory or home care setting, we partner with clients to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutions helps clients meet their goals of improved quality, better care and lower costs.

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description/Overview:

Press Ganey currently has an exciting opportunity for a Regional Director. This role will support Client Management - Sales.

Duties & Responsibilities:

  • The Regional Director is responsible for cross selling and up selling additional Press Ganey services to include all service lines, consulting, and education tools to existing Press Ganey clients.

  • These clients consist of hospitals, medical practices, and other facilities in order to protect and grow Press Ganey's market share and revenue.

  • This individual will be responsible for the retention of existing client revenue through developing outstanding relationships across all levels of the organization, especially within the executive suite.

  • The CRE will develop additional cross selling and up selling opportunities in order to build a sustainable and growing sales funnel capable of consistently achieving sales goals.

  • This individual will also be responsible for achieving consistent client retention and annual client satisfaction goals.

  • This position requires 60-80% travel in order to develop exceptionally strong relationships with existing client executives, to include C-level, Director and Departmental levels.


  • Qualified candidates will also have proven success in sales, customer service, and client relationship management with demonstrated expertise in presenting to the executive suite.

  • This position requires a high attention to detail with regards to lead tracking, PowerPoint slides, proposals/estimates, CRF's, transfer sheets, etc. and will have a great deal of personal contact with clients/prospects and departments within the company.

  • This individual must be able to work independently without supervision.

  • A minimum of three years sales experience gained in consulting services, clinical and financial healthcare services, and/or health care IT services.

Minimum Education:

  • Bachelor's degree required

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

Background checks may include some or all of the following:
SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit our website at .

Press Ganey is committed to a diverse workforce and is an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).

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